Refund policy

Femyn™, your comfort, confidence, and hygiene are our highest priorities.

Because our products are intimate wear, we maintain strict hygiene standards. For this reason, we cannot accept returns or exchanges for panties, lingerie sets, shapewear, or any item that has been worn, washed, or is not in its original condition.

Eligible for Exchange or Refund

We happily offer an exchange or refund if:

You received the wrong product.

You received the wrong size (different from the size you ordered).

Your item arrived damaged or defective.

You wish to exchange the size (subject to availability). Size exchanges can be made for any item of the same price range. A Rs. 200 delivery fee applies and is not adjusted against the product price.

How to Request an Exchange or Refund

Step 1
Contact our support team via WhatsApp or Email within 24 hours of receiving your order.

Step 2
Share your Order Number along with clear photos of the product showing the issue.

Step 3
Once your request is approved, we'll arrange a reverse pickup from your address for the exchange or refund process.

Important Conditions

Items must be unused, unwashed, with original tags attached, and in their original packaging.

Exchanges are processed within 3–5 working days after we receive the returned parcel.

Approved refunds are processed within 5–7 working days after our quality inspection.

Rs. 200 delivery charges apply for exchanges unless the error was made by Femyn™ (such as receiving the wrong or defective item). In such cases, Femyn™ will bear all shipping costs.